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Travel Updates

 

 

We understand that travelling at the moment may seem overwhelming. It’s important you feel reassured and confident about your wellbeing when you fly with us. Find out about the measures we’re taking to protect you at every step of your journey.

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To enhance a contactless travel experience, we are encouraging all our passengers to CHECK-IN Online. You can manage your booking under the ‘CHECK –IN Tab ‘on our homepage. If you were booked by an agent, you will need to contact the agent to check in on your behalf. Please ensure to put in your updated email addresses, as the system will generate your boarding pass and automatically send a copy to the email address given, you will also have a print and save option where you can download and save to your hand device.

Online Check-in is open 24 hours prior to your departure time and closes 1 hour before takeoff time. At this time, our check-in desks will be open to facilitate document verification and issue you with luggage tags. The check-in counters will close 30 minutes to departure time after which you will not be allowed to check-in, even if you checked-in online. We maintain our check-in time at Wilson Airport terminal as 1 hour before departure time. Even though you have checked-in online, please note there are various protocols to allow you to come aboard, including hand disinfection, temperature screening, staggered queuing, and bags sanitising. This will give you ample time before boarding. Please note passengers arriving into Kenya will be required to submit their health information to the Ministry of Health before their departures.
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Demand for travel will slowly but surely grow. Our resumption of flights will, therefore, require adjustments on some services including minimum numbers as follows:

Masai Mara Services will operate with a minimum of 2 pax The Northern services (Nanyuki, Samburu, Lewa Downs, Loisaba and Meru Service) Will operate with a minimum of 4 pax Amboseli Service will operate with a minimum of 4 pax Kilimanjaro Service with a minimum of 4 pax (Confirm that you meet all the requirements for international travel) Mara – Entebbe – Mara (via Kisumu service) Minimum of 4 pax (Confirm that you meet all the requirements for international travel)

Above adjustments are temporary measures, to enable us to kick-start operations, whilst we also continue to monitor and evaluate growth in passenger numbers. We will keep you updated every step of the way.

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Part of our Recovery Measures includes restoring traveller confidence with our new safe and clean label ‘The Best Flyer Standard Care’. These actions are essential, but to aid the tourism economy and get businesses up and running we have made a decision to freeze our 2021 fares to apply till Dec 2022. Flights are open for early bookers.

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Airkenya and its subsidiary airlines, Aerolink Uganda and Regional Air Tanzania, together provide you with a complete East African experience. Each Airline operates scheduled flights within their own countries and collaboratively furnish you seamless network connectivity across the respective borders: from Kenya to Tanzania and Uganda and the reverse. We also provide tailor-made charter services within and across East Africa.

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Works 

Migori Airstrip has been instrumental in one of our major services in the East Africa tourist circuit by connecting the Masai Mara National Reserve in Kenya and The Serengeti National Park eco system in Tanzania. The closure of the airstrip starting from 1st July 2020 will enable the upgrade of its runway, construction of an apron, perimeter fence, washing closet, mini lounge and patrol road around the facility which is precisely located some 8km from Migori town and 22km from the Kenya -Tanzania border. The project is estimated to complete in a span of 12 Months and pave way for 3 months inspection services.

Bookings

All our Mara – Serengeti – Mara bookings will therefore be provided via our Wilson – Kilimanjaro – Wilson services. This means that your guests in the Masai Mara will fly back to Wilson airport to connect to the Wilson - Kilimanjaro service then, using our subsidiary and partners in Tanzania, fly from Kilimanjaro to Serengeti airstrips. The same will apply for passengers flying from Serengeti to Kilimanjaro, then Kilimanjaro to Wilson and finally from Wilson to the Masai Mara.

Changes in Pricing and Timings

There is going to be a price variation, and time variation using our Kilimanjaro Express services. We would like to assure you that despite the change, our aim remains true to connect you across the East African region. Bear with us during this time.

We will honour and re-protect the passengers on the Wilson – Kilimanjaro service without revising the fares for all paid and ticketed bookings as at16th July 2020.

All non-ticketed bookings will be subjected to a change in fare. The reservations team will be at hand to assist. Kindly refer to our schedule timetable for departure and arrival times respectively.

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